Support Desk
24x7 Support Desk based in the UK with flexible models...
Based in New Alresford (near Winchester) in the UK, our 24×7 Support Desk delivers World Class levels of Service to customers customers with flexible models and highly skilled Support staff.
SUPPORT SERVICES
- White Label as your company (personalised greetings)
- True 24x7 365 days a year
- LEVEL1 (catch & dispatch)
- LEVEL2 (remediation)
- LEVEL3 (deep technical support)
- Dedicated Service Delivery Manager
- Monthly Service Review
- Comprehensive reporting
BENEFITS
- Overflow function for when demands exceeds resources available
- Fastest call pickup times in the industry
- Known cost via predictable and transparent pricing models
- Guaranteed Quality of Service through SLA's
- 24x7 support at a fraction of the cost of doing in-house
- Continuity built into the service (unplanned leave for example)
- Continual Service Improvement included
- Extremely high CSAT ratings (>92% 5-Star ratings)
