Reporting
Advanced Reporting to help proactively manage IT Services...
phoenix47 offers a range of advanced reporting options. This enables our customers to make Strategic and Tactical decisions in a more controlled manner with the benefit of seeing the ‘iceberg’ before it hits. Our reporting assists with maintaining and improving Quality of Service (QoS).
ADVANCED REPORTING
- Ownership of incidents until resolution
- Cleary defined & documented Incident priorities & QoS
- Release Management reporting
- Ability to leverage our Incident Management platform (IssueCentre)
- UK based main Support Centre
- 24x7x365 Service coverage, Globally
- Financially backed SLA's
BENEFITS
- Know there is an issue 24x7 in real time (improved QoS)
- Reduce staffing costs by leveraging phoenix47 range of Advanced Reporting
- Consistency with known UK based Management resources
- Priority 1 Incidents are managed via a dedicated bridge
- Reduce Incident Management software costs by leveraging IssueCentre reporting
- Effective Problem Management reduces the likelihood of future incidents
- Reduce repeatable incidents
