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Join The Phoenix47 Team

 

Looking for your next project? Whatever you area of expertise, Phoenix47 are looking to match the top talent with some of the most interesting and successful companies who are seeking digital transformation. They need your skills, knowledge and know how to help them deliver.

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Successful Projects

Current Positions Available

 

PMO - CRM Project

The programme will transform CRM solutions across several Divisions, multiple business units and sales & marketing teams. The project is to consolidate and enhance CRM instances to a maximum of one per division with marketing automation, sales tools, common data layer and advanced analytics. The Project Manager (CRM, Agile, Delivery, Marketing Automation) will lead the delivery of support model activities for the rollout of the new global CRM and will be expected to deliver an evolving solution where the business will ultimately take over full control of support; IT and sales, including reporting.

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IT Security Consultant

This role requires a Senior Consultant to undertake scoping, design and deployment of cloud security solution based on leading technology. You will be working with the end user and the vendor to ensure that the solution is specified and deployed to meet the clients expectations and conforms to their security policy. This role requires a highly motivated team leader and be the major contributor to the project. Clearly a subject matter expert and able to demonstrate a track recrd in delivering Network and Cloud Security projects with a solid background and networking experience.

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Digital Tansformation Project

We have a new project for a client looking for us to help in designing, defining future strategies and transforming IT architecture. Our ideal candiate will be an IT strategy expert with experience from top management advisory to implementation and change. Being comfortable at operational level working alongside our client to ensure the successes of the business onjectives. As the IT Strategy consultant, you will help our client to define their IT strategy, design target operating models and deliver transformation programmes to create a future-ready IT organisation.

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1st Line Support Engineer – Phoenix47 – New Alresford, Hampshire

Technical Support Engineer required to join a Helpdesk Team to provide a technical service to our Clients, ranging of IT vendors and resellers, for whom we provide “in-sourced” skills & services. The role is to provide First and basic Second line support principally by phone, remote sessions and email with occasional site visits according to experience and skills. The focus of work is on client systems, connectivity, security, and managed service contracts (full disk encryption products, firewalls, email filtering, authentication, enterprise mobility solutions, incident management & monitored systems). It is essential that you are able to work under pressure with excellent customer service and communication skills as well as having a logical and methodical approach to troubleshooting. Key Responsibilities To provide first line support and escalation of helpdesk tickets to our customer base, working to specific SLA’s To provide incident management & stakeholder facing communication for customers as required To provide basic remote support and change management assistance to our customer base To manage and monitor call queues ensuring adherence to customer SLA’s. Ensure that all case related documentation is clear, concise and updated in the Helpdesk ticketing system. Ensure that customers are updated continuously on the status of their issues. 24×7 Team to provide 24x7x365 cover – 6-day duty cycle followed by 4-day rest period – 4 days off every 10 days (Shift Allowance will apply) The ideal candidate should have prior experience of technical support and of computing technologies as set out below. But we would be surprised if you had all of this, so even if you only have some, you should still come and talk to us. We are also interested to take on people without formal experience if they can demonstrate an aptitude and a passion for technology. A good understanding of networking, TCP/IP and internet technologies. Knowledge of Microsoft O/S, with Linux an advantage. Flexible in your work attitudes, be prepared to contribute, be self-motivated when it comes to personal development and training. You should have a good telephone manner, good analytical and problem-solving skills, ability to learn quickly and cross-apply knowledge. Enjoy working with customers and callers, and take pleasure & pride in resolving their issues, The ability to provide our clients with a true 24x7x365 service is key to our service offering.

 

This role will be office based.

 

Expected Start Date: ASAP

 

Job Types: Full-time

 

Permanent Salary: £18,000.00-£24,000.00 per year

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