Proactive Run & Management
Maintaining Quality of Service Proactively...
Our Global, 24×7 Support capability ensures that your Quality of Service is maintained and Service Levels are met.
PROACTIVE SERVICES
- White Label as your company (personalised greetings)
- Global 'follow the sun' Support via four Support Centres (UK, India, Australia & USA)
- True 24x7 365 days a year
- LEVEL2 (proactive remediation)
- LEVEL3 (deep technical support)
- Dedicated Service Delivery Manager
- Monthly Service Review
- Comprehensive reporting
BENEFITS
- Proactively manage Quality of Service
- Flexible service, choose between in country support 24x7 or follow the sun
- Flexible pricing based on number of tickets (incidents) or time
- Guaranteed Quality of Service through SLA's
- 24x7 proactive support at a fraction of the cost of doing in-house
- Continuity built into the service (unplanned leave for example)
- Continual Service Improvement included
- Extremely high CSAT ratings (>92% 5-Star ratings)
