On the acquisition of First Option Technical Support (FOTS), phoenix47 inherited a rather dated (but functioning) 24×7 Support Centre based in Alresford (near Winchester) in the UK. phoenix47 quickly set about investing in improved technology by swapping out ageing desktop Support PC’s with hi-tech, laptop/docking station solutions and dual 24 inch monitors per desk. The next part of the Strategic investment in our 24×7 Support Centre was to upgrade the facility. As part of the heavy investment by phoenix47 into making our Support Centre world class, the upgrade has been completed to include:
- Diverse, high availability fibre networks
- Complete re-branding and decoration of the Support Room
- Brand new desk and chairs
- 2x large wall monitors to provide real-time exception alerts and reporting
- Rewiring of sockets and underfloor power
- All new desk technology to include Dual monitors, thunderbolt docking
- Nosie cancelling support desk headsets
- Build Area for our Engineers
- Provision of a welcome area for customers
- Hospitality chiller
Archie Maddocks, COO phoenix47
“Since the acquisition of FOTS, this is our most significant Strategic investment. We are now well placed to continue to scale our Operation and maintain World Class levels of service quality. ”
With the significant expansion of our Support and Managed Services and our Break Fix Business unit requiring additional UK coverage, we are now planning the Strategic opening of a second Support Centre in the Midlands. Watch our Newsfeed as this progresses.
