We’re excited to announce the opening of our new 24/7 support centre in Cape Town, South Africa! This expansion marks a significant step in strengthening our global presence, particularly across European and Middle Eastern markets. The Cape Town centre underscores phoenix47’s ongoing commitment to providing exceptional, round-the-clock customer support.
Meet the Cape Town Team
Leading the new centre is Robert Fine, our Country Manager, ensuring smooth operations and high-quality service. Supporting him are Ashley Barnard, Neil Johnson, and Kyle Adonis, experienced Operations Engineers dedicated to delivering swift, effective solutions to our clients. Together, they bring extensive technical expertise, focusing on problem resolution and incident management.
Why Cape Town? Why Now?
Expanding into Cape Town allows us to provide time zone specific Regional 24×7 Support Options, ensuring clients can access expert assistance anytime, anywhere. In addition to our World Class levels of Support Service ran from the UK.
This new centre enhances:
✅ Faster response times to technical queries
✅ Improved incident management and resolution rates
✅ Seamless support across time zones
By addressing issues promptly, we aim to strengthen customer satisfaction and trust while expanding our service reach.
Commitment to Operational Excellence
Operational excellence is at the heart of our Cape Town centre. Our team:
- Regularly reviews and refines processes for optimal service delivery
- Participates in continuous training to stay ahead of industry standards
- Focuses on proactive solutions to prevent issues before they arise
This approach ensures clients receive reliable, high-quality support every time they reach out.
Driving Innovation and Sustainability
At phoenix47, growth isn’t just about expansion—it’s about doing so responsibly. Our Cape Town centre aligns with our commitment to:
🌱 Sustainability: Implementing energy-efficient technologies and eco-friendly practices to reduce our carbon footprint.
💡 Innovation: Leveraging cutting-edge IT solutions to streamline operations and support digital transformation for our clients.
These initiatives reflect our dedication to building a greener, more efficient future for both our clients and the planet.
Looking Ahead
The Cape Town team embodies phoenix47’s mission: to provide reliable, responsive, and top-tier, worldclass service. This expansion is more than just a new location—it’s about enhancing client experiences and supporting our growing global client base with unmatched service availability.
Join us in welcoming Robert, Ashley, Neil, and Kyle to the phoenix47 family! We’re confident their expertise and dedication will make a significant impact.
FAQ’S:
What services does the new support centre, in Cape Town, offer and how does this improve service?
- The Cape Town Support Centre offers 24×7 customer service, the same as our Alresford Global Support Centre; including troubleshooting, technical assistance, client queries… to name a few. So, now we operation continuously in two sites, it ensures support is available at all times. Providing access to experienced engineers for quick, effective problem-solving. Reducing wait times and improving satisfaction, scaling services as our clients’ needs grow.
What impact will the European and Middle eastern expansion have on phoenix47’s service capabilities:
- This expansion allow phoenix47 to support a wider range of clients; providing tailored services to meet diverse needs. Complementing our UK operations, clients across Europe and the Middle East now benefit from seamless, round-the-clock support. It allows us to better understand local business practices, regulations, and expectations, ensuring services are culturally and operationally aligned.
📩 Need support? Our Cape Town team is ready to help—anytime, anywhere. Contact us through phone, email, or live chat and find our new office on our map on the website, found in ‘About Us’.
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