We’re delighted to be exhibiting at this year’s SITS – the ServiceDesk & IT Show – at London’s ExCeL on Wednesday 13th and Thursday 14th May 2026.
You can find us at Stand 485, where we will be speaking with IT and business leaders about practical support, modern service desks, and how organisations can get more value from the tools they already rely on. SITS is one of the key dates on the IT service and support calendar, and this year is especially important for us because we’ll be showcasing our brand‑new Knowledge Agent, Fusion47, alongside our growing managed IT support & professional services practice.
What we’re bringing to SITS
Our focus at SITS is simple – we want to engage in meaningful conversations about how IT support can work better for the people who rely on it every day, proving how Phoenix47’s managed IT support services deliver operational excellence 24x7x365.
We’ll also be unveiling our brand-new Knowledge Agent, Fusion47, designed to help organisations capture, manage and surface knowledge more effectively across their support environment. Built to work closely with Microsoft technologies, Fusion47 supports consistent answers, faster resolution times and better experiences for both end users and support teams.
Our team will be on hand to talk through real‑world challenges, whether that is scaling support, improving service quality, or making better use of existing technology investments.
Introducing Fusion47 – our Knowledge Agent
Knowledge is one of the most valuable assets within any IT support function, yet it is often fragmented, outdated or locked away in individual heads. Fusion47 has been developed to address that problem directly, helping organisations to:
- Create a single, trusted source of knowledge that support teams can rely on.
- Improve consistency in how issues are resolved and how information is shared.
- Reduce time spent searching for answers, allowing teams to focus on higher‑value work.
At SITS, attendees will see how Fusion47 fits into a modern support operation and complements managed IT services rather than replacing the human expertise behind them.
What is SITS?
For those unfamiliar, SITS, the ServiceDesk & IT Show, is a dedicated event for those involved in IT service management, service desks and customer experience. Held annually at ExCeL London, it brings together technology providers, service partners and practitioners from across the UK and beyond.
The event combines an exhibition with a full programme of talks, panels and practical sessions, all focused on improving how IT services are delivered and supported. More details about the event can be found at https://www.servicedeskshow.com/.
For Phoenix47, SITS is valuable because it attracts people who are directly responsible for the performance, reputation and effectiveness of IT support within their organisations.
“SITS is a great opportunity for us to meet new faces and have honest conversations with people who care about delivering a better IT support experience. We’re looking forward to showcasing how Phoenix47 can help organisations strengthen their service desks, improve knowledge sharing and get more from their technology environment.”
– Ed Crane, CEO, Phoenix47
Find us at Stand 485 – Come and say “Hi”!
If you’re joining us at SITS on Wednesday 13th or Thursday 14th of May, we’d be delighted to welcome you at Stand 485. Whether you’re eager to see Fusion47 in action, want to understand and explore our managed IT support options, or just share insights on what’s working well or not in IT support today, our friendly team will be there, happy to chat with you.
