Incident Management
Effectively restoring Quality of Service...
phoenix47 offers dedicated Incident/Problem Management capabilities via an Incident Management Service offering. Manage your high impacting Incidents effectively by leveraging our World Class 24×7 Support team.
INCIDENT MANAGEMENT SERVICE
- Cleary defined & documented Incident priorities & QoS
- UK based main Support Centre
- 24x7x365 Service coverage, Globally
- Financially backed SLA's
- Ownership of incidents until resolution
- Dedicated Service Delivery Manager
- Proactive Problem Management analysis
- Monthly Service Review
BENEFITS
- Rapid management of high impacting incidents
- Consistency with known UK based Management resources
- Priority 1 Incidents are managed via a dedicated bridge
- High impacting incidents are managed effectively
- The Business is kept informed throughout the incident
- Effective Problem Management reduces the likelihood of future incidents
- Provides support to internal IT team resources 24x7 (reducing load)
- Extremely high CSAT ratings (>92% 5-Star ratings)
