phoenix47 CARES! The following Citrix content can be downloaded on request (all that is required is an email validation). CARES is a Framework that phoenix47 uses to ensure our Professional Service and Managed/Support Service engagements are in-line with customer requirements. CARES stands for Challenge (what is/are the pin points), Accountability (who is responsible to redress them?), Root Cause (what is causing the challenges), End Game (what is a successful Outcome(s)?), Solution (the Solution(s) phoenix47 can provide).